Terms & Conditions


You can now order Saddlery items online SHOP SADDLERY NOW

Please call 5336 1344 to place your order or alternatively fill in the order form and one of staff members will contact you.

Free delivery is now available everyday within a 10km radius of our Ballarat store. 

Delivery outside of this 10km radius is also available daily - please call for a quote on delivery charges.

10km Zone Guide
West – Haddon Shop
North – Miners Rest Hotel
East – Warrenheip Hotel
South – Ross Creek/ Buninyong

Payment methods
Credit card over the phone
On an established active account

Cancellation & Refund
If the order is cancelled prior to the goods departing Hewitt & Whitty Ballarat, an exchange or full refund can be obtained
If the order is cancelled after the goods have departed Hewitt & Whitty Ballarat, an exchange or full refund can be obtained, however there may be a charge to redeliver the exchanged goods.
Any goods requested to be returned must be unopened and in a re-saleable condition, with a receipt of purchase.
If the goods delivered are incorrectly supplied or found to be faulty, the correct or operational goods will be delivered & exchanged without cost to the customer